Let’s get your questions answered.

The kit has a maximum installation depth of 150 feet. Your static water level—the distance down to the water when the well is at rest—must be within reach, and the piston must sit below the water surface.

Total well depth is a different measurement. A well deeper than 150 feet may still be suitable if its water level is within reach. If the water is close to the 150-foot limit, contact us before ordering.

Yes, in a suitable well. Your casing needs to be 5 inches or larger, with a pitless adapter and a removable cap. There must also be enough unobstructed clearance for the hand pump components.

Review our compatibility guide and ask us about any uncertainty before buying.

The widest component measures 1-5/8 inches. That measurement is separate from the required well casing diameter of 5 inches or larger.

Existing piping, the pitless adapter, and other equipment can affect available space. Don’t rely on casing diameter alone if you’re unsure about internal clearance.

The kit requires a pitless adapter configuration with a removable well cap. In this setup, the water line exits the casing underground.

A well seal, where piping passes through the top, is not the required configuration. If you have a well seal, discuss your options with your well-service professional before ordering the kit.

Along with your hand pump kit, you’ll need:

• Correctly specified thin-wall PVC pipe in both sizes.
• PVC glue/cement.
• Pipe cutters or a hand saw.
• A drill with a 1/16-inch drill bit.
• A 1-3/8-inch metal hole saw.

Pipe lengths depend on your installation. Review the supplied instructions and installation video before starting.

One person can install the kit, but two people can make the process easier, particularly when feeding the assembled pipe into the well.

If you’d rather have help, share the instructions with a local well-service professional.

You’ll need both:

• 1-inch thin-wall PVC: SDR 21, Class 200 / 200 PSI.
• 1/2-inch thin-wall PVC: SDR 13.5, 315 PSI.

Irrigation and plumbing supply stores are useful places to check. Confirm the pipe markings and available quantities before making a trip.

Standard 1-inch Schedule 40 pipe does not provide the internal clearance needed for the kit’s couplers. If you’re struggling to find the correct pipe, ask us for help.

The kit is designed around lightweight, cost-effective PVC piping. This keeps the installation lighter and supports an affordable backup-water setup.

Use the pipe specifications in the installation instructions rather than substituting a different piping material.

Our PVC system is designed to deliver useful water output with manual operation. The kit produces approximately 4–5 gallons per minute, depending on pumping speed and depth.

When comparing systems, consider output, installation requirements, and whether the design fits your well.

The hand pump must be mounted vertically, directly above the well, with its pumping assembly in a straight line. It cannot operate around a 90-degree bend.

You can attach a hose at the outlet to carry discharged water to another location. See the installation video for the mounting arrangement.

Approximately 4–5 gallons per minute, depending on pumping speed and depth. Your output will vary with the installation and how quickly you operate the handle.

Yes, when installed with the required drain-back provisions. The piston includes a hole that drains water from the 1-inch chamber back into the well.

The installation also includes a 1/16-inch drain hole in the 1/2-inch line below your local frost line, allowing water to drain slowly when the pump is not in use.

Follow the supplied instructions for placement. Frost depth varies by location; contact us if you’re unsure about your setup.

Yes. Contact our team with a description of the part and what happened. Photos can help us identify the component and discuss the available options.

If you’re asking about warranty coverage, review the warranty terms. Normal wear parts have specific exclusions.

We manufacture, assemble, and ship our kits from Battle Ground, Washington. Our hand pump kits are American made, and Epp Well Solutions is family owned.

Check the product page for current purchase availability. Inventory and dispatch timing can change.

If you need a kit by a particular date, contact us before ordering for the latest availability and shipping estimate.

Eligible kit components are covered against manufacturing defects during your ownership, subject to proper installation, intended use, and the warranty conditions.

Normal wear parts are excluded, including the piston seal, piston shaft, and foot valve seal. The warranty is non-transferable.

See the full warranty terms for coverage, exclusions, and claim details.

The hand pump kit ships free within the contiguous United States. PVC pipe is purchased separately.

Unused, uninstalled kits may be returned within 30 days of delivery under the return policy. A 10% restocking fee and applicable shipping costs apply. Installed kits cannot be returned.

Read the shipping and return policy before ordering, and ask us first if you’re uncertain about compatibility.

Yes. Military members and veterans receive 10% off. Thank you for your service.

Contact our team before ordering for eligibility verification instructions and your one-time discount code.